Frequently Asked Questions

What is your typical process for working with a new customer?

  1. Come out to your home.
  2. Assess your roof project.
  3. Provide you with an estimate on the spot in most cases (takes about 15-20 minutes).
  4. If you are ready to go, we get your project on the schedule (if you are having leaks or it’s an emergency situation we do our best to secure this as soon as possible).
  5. We collect the first payment (typically 50%) on the start date of the project.
  6. Install the roof in a timely manner.
  7. I swing by and complete a final inspection and cleanup which includes collecting extra material.
  8. I collect the final check or send a final invoice to you within a few days.

What education and/or training do you have that relates to your work?

17 years of experience. I’ve managed and installed asphalt shingles roofs, commercial flat roofs, historical slate/tile roofs and more.

How did you get started doing this type of work?

My roofing career started after Hurricane Katrina in New Orleans. I left my hometown and headed south to help cleanup and got involved with historic roof restoration. My first project was a slate roof for a Federal Judge. After the job was complete, he wrote me a personal reference letter and it inspired me to go full-speed ahead in the roofing industry.

What types of customers have you worked with?

Residential asphalt shingles up to large commercial restoration projects like Nottoway Plantation (the largest remaining antebellum in the south).

Describe a recent project you are fond of. How long did it take?

We completed an insurance restoration project in downtown Coeur d’Alene on the Charlotte’s Web building. It was a very steep and tall roof with numerous commercial tenants. It was an arduous project but we were able to complete it in a timely manner and the owner was very satisfied.

I was able to assist over 45 homeowners in 2021 with insurance claims due to the wind storm – all of which were very pleased with the outcome.

What advice would you give a customer looking to hire a provider in your area of work?

Some local roofers are overpricing projects due to the current boom in Coeur d’Alene. As a community, in all areas, we need to keep fair margins and not capitalize on the unknown pricing and the uncertainties that are opening the doors for contractors to overprice projects.
I had multiple jobs last year that a larger company overpriced a roof (for example; their estimate was $30,000 and my estimate was $11,300). Most would assume the comparison in quality would be unequal, however, the quality is the same.

I encourage people to dig and seek the truth of where this huge range in pricing is. It would be wise to take 48 hours before allowing a roofing company to hard close you in your home using high pressure, pushy sales tactics. The warranties as well as the fear of mold, leaks, or loose shingles are not typically an issue that warrant such high prices.

If a roofing company is more than 3+ months out, they are typically not paying the installers enough and therefore they are losing their labor force in this very labor competitive market.

What questions should customers think through before talking to professionals about their project?

What is the best value for money? What do I need on my roof that is lacking? What is unnecessary and sounds good but really doesn’t add life or value to my roof or home?